Returns, Delivery & Installation Policy
At PC + Supply Co, we make upgrading your pool equipment simple, professional, and stress-free.
Our online store allows customers to conveniently purchase quality pool equipment online while still receiving the benefit of professional advice, delivery, and expert installation support.
The equipment we supply has been carefully handpicked for performance, reliability, energy efficiency, and leading manufacturer warranty support, giving customers confidence in the products installed on their pool.
How Our Service Works
- Browse and purchase your pool equipment online
- Our team will contact you after your order is placed
- We organise delivery and professional installation at a suitable time
- Your new equipment is installed, tested, and ready to use
We work directly with customers to help ensure the correct products are selected for your pool setup and installation requirements.
Unlike standard online retailers, we don’t simply ship products and leave customers to organise installation themselves. Our experienced team coordinates the installation process to help ensure equipment is installed correctly, safely, and in accordance with manufacturer requirements.
This helps protect:
- Product performance
- Manufacturer warranties
- Long-term reliability
Need help choosing the right equipment? Contact our team for product advice, installation guidance, or a tailored quotation before placing your order.
Service Areas
We provide delivery and professional installation services throughout:
- Sydney
- The Sutherland Shire
- The Illawarra region
- Shellharbour and surrounding areas
If you are unsure whether we service your area, please contact us before placing your order.
Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
- A replacement or refund for a major failure
- Compensation for any other reasonably foreseeable loss or damage
- Repair or replacement of goods that fail to be of acceptable quality where the failure does not amount to a major failure
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
Delivery & Installation
We provide local delivery and professional installation services within selected areas of Sydney and surrounding regions.
Delivery & Installation Scheduling
Delivery and installation dates are arranged directly with the customer after purchase and are subject to availability.
Customer Responsibilities
Customers must ensure:
- Safe and reasonable access to the installation location
- Accurate site information is provided
- Any required approvals or permissions are obtained before installation
Installation Requirements
Electrical work associated with pool equipment must be completed in accordance with Australian regulations and, where required, by a licensed electrician.
Change of Mind Returns
Due to the nature of supplied and installed pool equipment, we generally do not accept change of mind returns once products have been:
- Delivered
- Installed
- Used
- Specially ordered
Requests for change of mind returns prior to installation may be considered at our discretion and may incur a restocking fee.
Approved returns must be:
- Unused
- In original packaging
- In resalable condition
Return freight costs are the responsibility of the customer unless required under Australian Consumer Law.
Faulty, Damaged, or Incorrect Products
If a product is faulty, damaged, or incorrect, please contact us within 48 hours of delivery or installation.
Please provide:
- Proof of purchase or invoice
- Photos showing the issue
- A description of the fault or damage
Where required, products may be inspected and assessed in accordance with Australian Consumer Law and manufacturer warranty procedures.
Installed Equipment
Once equipment has been installed and commissioned, refunds are not available for change of mind.
If an installed product is found to be faulty, we will work with the manufacturer and customer to repair, replace, or otherwise resolve the issue in accordance with applicable warranty terms and Australian Consumer Law.
Refund Processing
Approved refunds will be processed to the original payment method within 5–10 business days.
Privacy Policy
At PC + Supply Co, we are committed to protecting your privacy and handling your personal information in a secure and transparent manner.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
Information We Collect
We may collect the following personal information when you interact with our website:
- Name
- Email address
- Phone number
- Billing and delivery address
- Order details and purchase history
- Any information you provide when contacting us
We may also collect non-personal information such as browser type, device information, and website usage data through cookies and analytics tools.
How We Use Your Information
We use your information only to:
- Process and fulfil your orders
- Arrange delivery and installation services
- Communicate with you about your purchase
- Provide customer support
- Improve our website and services
We Do Not Sell or Share Your Information
We do not sell, rent, or trade your personal information to any third parties.
Your personal information is only used internally by our business and trusted service providers where necessary to operate our services, such as:
- Payment processing
- Delivery and freight services
- Installation coordination
These providers are only given the information required to complete their service and are not permitted to use it for any other purpose.
Cookies and Website Tracking
Our website may use cookies to improve functionality, enhance user experience, and analyse website traffic.
Cookies help us understand how visitors use our site and allow us to improve performance and usability.
You can disable cookies in your browser settings if you prefer.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
While we implement security measures, no online system is completely secure, and we cannot guarantee absolute protection.
Access to Your Information
You may request access to the personal information we hold about you or request corrections at any time by contacting us.
Third-Party Services
We may use trusted third-party services to support:
- Payments
- Website hosting and analytics
- Delivery and logistics
- Installation coordination
These providers are required to handle your information securely and only for the purpose of providing their services.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Contact Us
PC + Supply Co
Phone: 0499 473 339
Email: hello@pcandsupplyco.com.au
