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Frequently asked questions

No, you can buy directly from our online shop. We will contact you after checkout to schedule installation and confirm all pool details. If you’d like guidance beforehand, feel free to contact us. If you feel better speaking to an expert first, call us on 0499 473 339.

Yes. Buying and installing multiple products together can save time and ensures everything works seamlessly as a system. If you feel better speaking to an expert first, call us on 0499 473 339

Yes. Our Full Pool Upgrade System includes pump, chlorinator, and filter — fully supplied, sized, and professionally installed. We will contact you after checkout to confirm the correct sizes and models for your pool. If you feel better speaking to an expert first, call us on 0499 473 339.

All products purchased from our shop include professional installation. We do not sell standalone equipment for DIY installation, ensuring your pool is optimized, safe, and trouble-free

Installation time depends on the complexity and type of equipment. Our team will provide a clear estimate when confirming your appointment. Full system installs usually take a few hours.

Yes! You can check out our installations, products, and pool tips on Instagram at https://www.instagram.com/poolcareandsupplyco/.

Yes, we offer pool heating solutions. However, an on-site evaluation is required to ensure the system is correctly sized for your pool, desired temperature, and the length of season you want. To arrange an evaluation, please submit an enquiry online or call 0499 473 339.

Yes, we offer limited green pool recovery and diagnostics to help restore your pool. Service availability is limited, so it’s best to submit your details early on our Pool service page to secure a spot.

At Pool Care & Supply Co, we specialise in supplying and installing premium pool equipment, including pumps, chlorinators, filters and heat pumps.

For pool care, we offer our Pool Care+ subscription memberships—a smarter alternative to traditional pool servicing. Depending on the membership you choose, you’ll receive professional digital water testing and analysis, routine maintenance chemicals delivered to your door, ongoing equipment monitoring, expert advice and, for selected memberships, regular pool servicing.

For customers requiring one-off work, we also offer green pool recovery, equipment repairs and maintenance, subject to availability.

Pool Care+ is a subscription-based pool management membership that helps keep your pool healthy all year round. Depending on the membership you choose, you’ll receive professional digital water testing and analysis, routine maintenance chemicals, equipment monitoring, expert advice and, for selected memberships, regular pool servicing