Frequently asked questions
Do I need to contact you before buying a Chlorinator, pump or other pool equipment?
No, you can buy directly from our online shop. We will contact you after checkout to schedule installation and confirm all pool details. If you’d like guidance beforehand, feel free to contact us. If you feel better speaking to an expert first, call us on 0499 473 339.
Can I combine multiple products for installation at the same time?
Yes. Buying and installing multiple products together can save time and ensures everything works seamlessly as a system. If you feel better speaking to an expert first, call us on 0499 473 339
Can I get a full pool system installed at once?
Yes. Our Full Pool Upgrade System includes pump, chlorinator, and filter — fully supplied, sized, and professionally installed. We will contact you after checkout to confirm the correct sizes and models for your pool. If you feel better speaking to an expert first, call us on 0499 473 339.
Do you only sell products, or do you install them too?
All products purchased from our shop include professional installation. We do not sell standalone equipment for DIY installation, ensuring your pool is optimized, safe, and trouble-free
How long does installation take?
Installation time depends on the complexity and type of equipment. Our team will provide a clear estimate when confirming your appointment. Full system installs usually take a few hours.
Can I see examples of your work?
Yes! You can check out our installations, products, and pool tips on Instagram at https://www.instagram.com/poolcareandsupplyco/.
Do you supply and install pool heating systems?
Yes, we offer pool heating solutions. However, an on-site evaluation is required to ensure the system is correctly sized for your pool, desired temperature, and the length of season you want. To arrange an evaluation, please submit an enquiry online or call 0499 473 339.
Can you fix green or poorly maintained pools?
Yes, we offer limited green pool recovery and diagnostics to help restore your pool. Service availability is limited, so it’s best to submit your details early on our Pool service page to secure a spot.
Do you only supply products, or do you offer pool servicing too?
We specialise in supplying premium pumps, chlorinators, and filters, but also offer limited servicing including green pool recovery and minor repairs. Service availability is limited, and we maintain a waitlist for regular servicing spots.